Android Setup for Gmail with Exchange/Cloud Email

How Do I Set Up A Microsoft Exchange/Cloud Email Account On An Android Device with the Gmail App?

Necessary requirements

Synchronization of Exchange mailbox data is supported on mobile devices with Android 2.0 OS or later. Before you start to configure a mobile device, you should do the following:

1. Contact your wireless provider and make sure your plan supports ActiveSync synchronization with Exchange server.
2. Activate ActiveSync service for the Exchange user. Contact Support if you are not sure if this has been done.
3. Make sure you can browse the Internet using the device browser.

Gmail app set up

Note: most of the Android devices have default Gmail app installed.

To connect default Gmail app, use the following settings:

1. Select Exchange > click Exchange and Office 365
   
2. Type in your primary email address and your password, SEE SMS.
   Note: If you have an Autodiscover record compatible with Exchange server set up, tap Next, and your email account settings automatically. If the settings are populated incorrectly or you do not have that record, tap Manual setup.
3. Type in the settings. You can find all the settings here:
   • https://controlpanel.msoutlookonline.net/Portal/ADUser/Login
   • Administrators: CONTROL PANEL > Home > ActiveSync
   • Users: My Services > ActiveSync. 
     • Username: SEE SMS.
     • Password: SEE SMS.
     • Client certificate: None
     • Server Name: SEE SMS.
     • Port: 443
     • Use Secure connection: SSL/TLS
   • Click Next.
   • Accept the security prompt.
   • Change synchronization scope (CritchCorp Computers Ltd does not recommend you synchronize all the data for big mailboxes).
   • Set the account as default one if you want it to be your reply from the account.
     
   • Provide the description for the account (optional).
   • Finish the setup by tapping on Next button.

On some Android devices there are only two fields for setting up an Exchange account: Email address and Password. Use the following settings to set up the account:

• Email address: User_Name@ServerAddress (correct settings can be found in CONTROL PANEL or My Services under Services > Home > ActiveSync)
• Password: SEE SMS
• Tap Add Account

Enter the Server address (SEE SMS) in the new field that will appear and change the Email address field to your primary email address. Tap Next to finish the setup.

Note: if the 'Cannot connect to the server' error comes up during configuration, try to switch from Wi-Fi to your mobile network or vice versa.

Read the Knowledge Base article ActiveSync Errors On Android Devices for common ActiveSync issues on Android-powered devices.