Outlook For Mobile iOS Setup for Exchange/Cloud Email
Outlook For iOS Setup Instructions
To set up an email account in Outlook for iOS:
Exchange or OWA-only mailbox
- Enable ActiveSync on the mailbox.
- Find settings (Username, Server address). The correct account information can be found in CONTROL PANEL under Services > ActiveSync or in My Services > ActiveSync.
- Open Outlook and tap Get Started.
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- Enter your full email address and click Sign In With Exchange. SEE SMS.
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Note: If you see Office 365 logo and Microsoft account, select Not Office 365 option at the top.
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Then select Change Account Provider > Exchange.
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- Enter password for automatic configuration and tap Sign In.
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- Enter all the settings manually if automatic configuration fails.
To specify server settings manually, click Use Advanced Settings.
- Server name: your Exchange Proxy server name. You can find the server name in CONTROL PANEL under Services > Mailboxes > Mobile > ActiveSync page or in My Services > ActiveSync.
There are two sets of settings that can be used for Domain and Username fields:
- Domain: leave it blank
- Username: specify the full email address (SEE SMS)
- or ActiveSync domain and username that can be found in CONTROL PANEL under Services > Mailboxes > Mobile > ActiveSync page or in My Services > ActiveSync.
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Note: OWA-only mailbox cannot be connected to Outlook app via IMAP protocol.
POP/IMAP
- Open Outlook, enter your full email address and click Continue.
- Select IMAP as your account type.
Important: We strongly recommend to use the IMAP protocol instead of POP protocol as POP protocol is considered to be outdated and can cause the performance issues for your mailbox.
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- Enter credentials and tap Check to use automatic configuration.
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- Enter all the settings manually and tap Check if automatic configuration fails.
To specify server settings manually, click Show advanced settings.
- IMAP Incoming Mail Server: you can find the incoming mail server in CONTROL PANEL under Services > Mailboxes > POP/IMAP Email > View Instructions
- IMAP Username: your full email address (SEE SMS)
- IMAP Password: your mailbox password (SEE SMS)
- SMTP Outgoing Mail Server: you can find the incoming mail server in CONTROL PANEL under Services > Mailboxes > POP/IMAP Email > View Instructions
- SMTP Username: your full email address (SEE SMS)
- SMTP Password: your mailbox password (SEE SMS)
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